Sp 211009 Learning Outcomes & Topics Covered
Topic 1: Workplace Environment & Responsibilities
- Elements of a positive workplace environment.
- Corporate and job-specific conditions affecting productivity.
- Duties and responsibilities of employers and employees.
- Importance of health, safety, respect, and accountability.
Topic 2: Employment
- Understanding employment contracts and labour rights.
- Types of employment: part-time, fixed-term, casual.
- The Basic Conditions of Employment Act and fair labour practices.
- Rights, responsibilities, and workplace behaviour expectations.
Topic 3: Organisation of Work
- Division of labour and coordination of tasks.
- Workplace organisation systems (5S principles: Sort, Straighten, Shine, Standardise, Sustain).
- Types of organisational structures: functional, divisional, matrix.
- Benefits of planning, goal setting, and efficiency.
Topic 4: Employee Performance
- Defining and measuring performance (quality, speed, trust, consistency).
- Performance management systems (goal setting, reviews, improvement plans).
- Feedback systems: 360-degree, objectives-based, self-evaluations.
- Steps to improve productivity and staff performance.
Topic 5: Employer Organisations & Labour Relations
- Role of employer organisations in South Africa.
- Functions of the Department of Employment and Labour.
- Role of the CCMA and Labour Court in dispute resolution.
- Promoting fair labour practices and workplace equity.
Topic 6: Factors that shape the workplace
- The impact of culture and environment on productivity
- Employer and Employee Responsibilities
- Rights and duties in the workplace
- Importance of health, safety, and accountability
Topic 7: Employment Contracts
- Types of employment agreements
- Basic Conditions of Employment Act (BCEA) essentials
Topic 8: Fair Labour Practices
- Understanding workplace equity
- Anti-discrimination and employee rights
Topic 9: Organisation of Work
- Division of labour, planning, and coordination
- 5S organisational principles
Topic 10: Organisational Structures
- Functional, divisional, and matrix structures
- Benefits of structured workflows
Topic 11: Performance Standards
- Defining and measuring employee performance
- Productivity expectations
- Performance Management Systems
- Goal setting, reviews, and feedback
- Continuous improvement approaches
- Feedback Systems
- 360-degree feedback
- Self and peer evaluations
- Improving Productivity
- Tools and techniques to enhance output
- Balancing speed, quality, and consistency
Topic 12: Employer Organisations
- The role of employer organisations in South Africa
- Engagement with business chambers and associations
- Labour Relations & Dispute Resolution
- CCMA and Labour Court functions
- Workplace conflict resolution processes